Refund, Return & Shipping Policy

Effective Date: November 2, 2025
Contact: godsdisciplesclothing@outlook.com 804-486-8209

1) Processing & Shipping Times

Because some items are manufactured or printed in-house, processing may take up to 2 weeks and 4 days before shipment.

• Standard transit time after fulfillment: 3–7 business days (carrier dependent).

• Tracking is emailed once your order ships.

• We are not responsible for carrier delays, customs, or circumstances beyond our control, but we’ll help you file a claim if needed.

2) 30-Day Return Policy (U.S.)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, email godsdisciplesclothing@outlook.com with your order number and reason for return. We’ll send instructions and the return address if approved.

Eligibility: Items must be unworn, unwashed, in original condition, with tags and original packaging.

Note: Custom or made-to-order items produced in-house are non-returnable and non-refundable unless defective or damaged upon arrival.

3) Damages & Issues (Report Within 7 Days)

Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or incorrect so we can evaluate and make it right (replacement or refund where applicable). Include photos and your order number.

4) Exchanges

The fastest way to get the item you want is to return the original item (if eligible). Once the return is accepted, place a new order for the replacement item.

5) Exceptions / Non-Returnable Items

We cannot accept returns for:

• Custom/personalized items (made-to-order, in-house printed/embroidered) unless defective

• Sale items or gift cards

• Perishables (food, flowers, plants)

• Personal care goods (beauty products)

• Hazardous materials, flammable liquids, or gases
  If you have questions about a specific item, contact godsdisciplesclothing@outlook.com before purchasing.

6) Product Care Instructions (Required)

To maintain quality and lifespan:

• Wash in cold water with similar colors.

• Air dry only. Avoid machine drying or high heat — heat can degrade fabric, prints, and stitching.

• Do not bleach or iron directly over printed/embroidered areas.

Important: Failure to follow these care instructions will void eligibility for returns, exchanges, or refunds. Items damaged by improper washing or drying aren’t covered by this policy.

7) Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.

• If approved, refunds are issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable.
  If more than 15 business days have passed since your refund was approved, please contact godsdisciplesclothing@outlook.com.

8) Lost or Delayed Shipments

After shipment, delivery timing is the carrier’s responsibility. We aren’t liable for delays or lost packages, but we’ll help you file a carrier claim and provide documentation.

9) European Union — 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as received (unworn/unused, with tags, original packaging) and you’ll need proof of purchase. This right does not apply to custom/made-to-order items unless defective.

10) How to Reach Us

Questions about returns, exchanges, shipping, or product care?
Email: godsdisciplesclothing@outlook.com
Phone: 804-486-8209
Mail: God’s Disciples Clothing LLC, 9231 Holly Tree Lane, Charles City County, VA